Implementasi Sistem Pelayanan Publik di Kantor Camat: Refleksi Magang

Abstract

This study aims to analyze the implementation of the public service system at the Sub-district Office through Administrative Services, identify supporting and inhibiting factors in service implementation, and evaluate public perceptions of the quality of services provided. The research method used is qualitative with a descriptive approach, collecting data through interviews, observation, and documentation. The results of the study indicate that the implementation of PATEN at the Sub-district Office has been running with an organized task structure, where each staff member has a clear role and responsibility in ensuring smooth service delivery. The main supporting factors for service success are professional employee commitment, adequate facilities and infrastructure, and regular coordination and evaluation. However, there are also several obstacles such as limited human resources, suboptimal facilities, and complex bureaucratic procedures that can reduce service effectiveness. Public perceptions of public services are relatively diverse; although many are satisfied with the friendliness and responsiveness of staff, some complain about complicated procedures and long waiting times. Therefore, increasing employee capacity, developing facilities, and simplifying service procedures are important recommendations to improve the effectiveness and satisfaction of public services. Overall, the implementation of PATEN is a significant strategic step in bringing public services closer and easier to the public at the sub-district level, with a focus on continuously improving the quality, transparency, and responsiveness of services.