Transformasi Sumber Daya Manusia Protokol Pemerintahan melalui Komunikasi Digital dan Artificial Intelligence: Analisis Bibliometrik

Anna Asriniati Harahap

doi:10.61722/jipm.v4i5.2981

Authors

Anna Asriniati Harahap Universitas Islam Riau Pekanbaru

DOI:

https://doi.org/10.61722/jipm.v4i5.2981

Keywords:

bibliometric analysis, artificial intelligence, digital communication, government protocol, human resources, digital transformation

Abstract

Digital transformation has driven a paradigm shift in public sector human resource management, particularly through the utilization of digital communication and Artificial Intelligence (AI). This study aims to map research developments, knowledge structures, scientific collaboration patterns, and future directions of studies on the transformation of government protocol human resources through digital communication and Artificial Intelligence. The research employs a quantitative approach using bibliometric analysis methods. Research data were obtained from the Dimensions database using relevant keywords, yielding 5,652 publications analyzed using VOSviewer software. The analysis was conducted through network visualization, overlay visualization, density visualization, as well as analyses of author productivity, organizations, countries, and publication trends. The findings indicate that the development of this research domain is dominated by themes such as innovation, artificial intelligence, communication, application, platform, public administration, and digital governance. The network visualization identified three main interconnected clusters, while the trend analysis revealed a shift in research focus from e-government toward the utilization of AI, digital platforms, cybersecurity, and disinformation. Furthermore, the analysis results show the formation of extensive international collaboration networks among authors, organizations, and countries. This study concludes that public sector human resource transformation is evolving as a multidisciplinary field of inquiry that integrates public administration, digital communication, governance, organizational innovation, and Artificial Intelligence. The research findings provide a knowledge map that can serve as a foundation for the development of future research and policy on government digital transformation.

References

Adzani, A. M., & Bahiroh, E. (2024). Leadership Patterns in the Digital Era. Indonesian Journal of Interdisciplinary Research in Science and Technology, 2(5), 583–592. https://doi.org/10.55927/marcopolo.v2i5.7153

Afriyani, A., Muhafidin, D., & Susanti, E. (2022). Transformasi Digital Pelayanan Perizinan Berusaha (SI ICE MANDIRI) Di Mal Pelayanan Publik Kabupaten Sumedang. Jurnal Manajemen Dan Organisasi, 13(2), 148–165. https://doi.org/10.29244/jmo.v13i2.38093

Afriyani, A., Wahidah, I., & Wibowo, M. T. H. (2021). Penerapan Digital Government Di Desa Sukajaya Kabupaten Sumedang Jawa Barat. Ministrate Jurnal Birokrasi Dan Pemerintahan Daerah, 3(2), 147–158. https://doi.org/10.15575/jbpd.v3i2.13572

Andriyan, Y., Rajab, A. M., Pamungkas, A. C., Muhamad, S., & Rahakratat, R. (2024). Transformasi E-Government Menuju Good Governance Di Pemerintah Kabupaten Sorong. Samakta Jurnal Pengabdian Kepada Masyarakat, 1(2), 24–35. https://doi.org/10.61142/samakta.v1i2.127

Bangsawan, G. (2023). Kebijakan Akselerasi Transformasi Digital Di Indonesia: Peluang Dan Tantangan Untuk Pengembangan Ekonomi Kreatif. Jurnal Studi Kebijakan Publik, 2(1), 27–40. https://doi.org/10.21787/jskp.2.2023.27-40

Bustomi, T., Ariesmansyah, A., & Kusdiman, A. (2022). Partisipasi Publik Dalam Collaborative Governance Pada Program Sister City Bandung Dan Jepang Dalam Menanggulangi Sampah Di Kota Bandung. Kebijakan Jurnal Ilmu Administrasi, 13(1), 48–64. https://doi.org/10.23969/kebijakan.v13i1.5037

Cahyarini, F. D. (2021). Implementasi Digital Leadership Dalam Pengembangan Kompetensi Digital Pada Pelayanan Publik. Jurnal Studi Komunikasi Dan Media, 25(1), 47. https://doi.org/10.31445/jskm.2021.3780

Choirunnisa, L., Oktaviana, T. H. C., Ridlo, A. A., & Rohmah, E. I. (2023). Peran Sistem Pemerintah Berbasis Elektronik (SPBE) Dalam Meningkatkan Aksesibilitas Pelayanan Publik Di Indonesia. Sosio Yustisia Jurnal Hukum Dan Perubahan Sosial, 3(1), 71–95. https://doi.org/10.15642/sosyus.v3i1.401

Harahap, A. A. (2022). Efektivitas Penggunaan Aplikasi SP4N-LAPOR! Dalam Penanganan Pengaduan di Dinas Komunikasi Informatika Statistika dan Persandian Kota Pekanbaru. Institut Pemerintahan Dalam Negeri.

Harahap, A. A. (2026). Optimalisasi Publikasi Pelayanan Melalui Media Sosial di Kantor Camat Payung Sekaki Kota Pekanbaru. Jurnal Ragam Pengabdian, 3(2), 6122–6132.

Harahap, A. A., & Nursyafniati, N. (2026). Implementation and Operational Challenges of the SP4N-LAPOR Digital Complaint System: Implementasi dan Tantangan Operasional Sistem Pengaduan Digital SP4N-LAPOR. Academia Open, 11(2), 10–21070.

Irfan, B., & Djabbari, M. H. (2024). Digital Leadership: Its Influence on Driving Digital Policy Adoption in the Public Sector. Perkasa, 1(2), 111–118. https://doi.org/10.69616/perkasa.v1i2.37

Kurniawan, Y., & Pudjiarti, E. S. (2024). Mengurangi Jejak Sejarah Revolusi Industri 4.0: Dari Konsep Hingga Realisasi. Transformasi Journal of Economics and Business Management, 3(1), 178–192. https://doi.org/10.56444/transformasi.v3i1.1663

Kusmiyati, R., Ginting, R., & Thariq, M. (2023). Digitalisasi Birokrasi Dalam Meningkatkan Pelayanan Publik (Peluang Dan Tantangannya). Komunikologi Jurnal Pengembangan Ilmu Komunikasi Dan Sosial, 7(1), 33. https://doi.org/10.30829/komunikologi.v7i1.16596

Manik, S. P., & Juwono, V. (2024). Strategi Transformasi Digital Dalam Tata Kelola Pemerintahan: Studi Pada Kementerian Keuangan. Briliant Jurnal Riset Dan Konseptual, 9(1), 1. https://doi.org/10.28926/briliant.v9i1.1623

Natika, L. (2024). Transformasi Pelayanan Publik Di Era Digital: Menuju Pelayanan Masa Depan Yang Lebih Baik. The World of Public Administration Journal. https://doi.org/10.37950/wpaj.v6i1.2040

Setyasih, E. T. (2022). Transformasi Digital Pemerintah Daerah Di Era Society 5.0: Studi Kasus Di Provinsi Jawa Barat. Papatung Jurnal Ilmu Administrasi Publik Pemerintahan Dan Politik, 5(3), 59–66. https://doi.org/10.54783/japp.v5i3.657

Sudaryanto, A. P., & Hanny, S. (2023). Manajemen Sumber Daya Manusia Sektor Publik Menghadapi Kemajuan Kecerdasan Buatan (Artificial Intelligence). Musamus Journal of Public Administration, 6(1), 513–521. https://doi.org/10.35724/mjpa.v6i1.5402

Suryadi, S., & Nasution, F. A. P. (2023). Revolusi Industri, Tren Pekerjaan Masa Depan, Dan Posisi Indonesia. Jurnal Ketenagakerjaan, 18(2), 124–141. https://doi.org/10.47198/jnaker.v18i2.237

Suryani, E., Hasanah, N. N., Fauzi, F. M., Suhaedi, E., & Cadith, J. (2024). Budaya Inovasi : Upaya Membangun Organisasi Publik Yang Agile. Profesional Jurnal Komunikasi Dan Administrasi Publik, 11(1). https://doi.org/10.37676/professional.v11i1.6057

Susilawati, F. E., Yanti, R., & Erni, E. (2023). Transformasi Digital Pemerintah (Studi Kasus: Implementasi E-Government Dan Hambatannya). Journal Social Society, 3(2), 80–94. https://doi.org/10.54065/jss.3.2.2023.338

Tulungen, E. E., Saerang, D. P., & Maramis, J. B. (2022). Transformasi Digital : Peran Kepemimpinan Digital. Jurnal Emba Jurnal Riset Ekonomi Manajemen Bisnis Dan Akuntansi, 10(2). https://doi.org/10.35794/emba.v10i2.41399