Analisis Penyebab Penahanan Dokumen Bill Of Lading Dan Dampaknya Terhadap Kelancaran Administrasi Divisi Supply Chain Solution (SCS) Pada Perusahaan Logistik PT Yusen Logistics Indonesia

Abstract

This study aims to analyze the causes of Bill of Lading (B/L) document holds and their impact on the administrative efficiency of the Supply Chain Solution (SCS) Division at PT Yusen Logistics Indonesia, given the crucial role the B/L plays in export-import activities. The research is grounded in fundamental concepts of administration, business, business administration, logistics, documentation, and the Bill of Lading. A descriptive qualitative approach was employed, involving three informants directly engaged in B/L document management. Data collection methods included semi-structured interviews, observation, document review, questionnaires, a Focus Group Discussion (FGD) with three logistics experts, and data triangulation to ensure the validity of the findings. The results indicate that B/L holds are primarily caused by delayed invoice payments, a lack of payment confirmation, verification delays by the shipping line, and document discrepancies. These conditions lead to an increase in outstanding documents, delays in submitting electronic documents (EDOC) to the Griffin system, disruptions to export administration, and a higher risk of additional costs. The company mitigates these issues through payment monitoring, customer reminders, coordination with shipping lines, and oversight of outstanding invoices. The study concludes that timely payment and effective coordination among parties are key factors in maintaining administrative efficiency and accelerating the Bill of Lading release process.